The communications watchdog says its research shows people are more willing to accept reduced quality service than price rises to fund better services, and want reliability and affordability more than they want speed.

Britain's Ofcom has proposed changes to Royal Mail's obligations including so-called second-class letters delivered on alternate weekdays instead of Saturdays, the regulator said on Thursday. The Royal Mail,

It must work for customers, workers and businesses that help drive growth across the country.“Parliament has given Ofcom a duty to seek a financially sustainable and efficient universal service obligation,