Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

Some people say customer service is dead. Let's face it, we've all had our share of experiences calling a customer hotline looking for help only to hang up feeling, well, helpless. But more than ever, ...

Your customer service call center is the heart of your business, and has a direct effect on customer satisfaction. If they experience long wait times or ineffective agents, customers will be unhappy ...

Checking out the top 10 most popular customer service/call center articles on CMSWire from 2022. Customer service and call centers have become an extremely important part of a brand’s customer ...

Discover how regular, constructive feedback transforms call center QA from a compliance function into a powerful driver of ...

When it comes to customer service and customer experience (CX), the emergence of AI has made quite an impact in the contact ...

NEW YORK — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and ...

It’s all about engaging with the customer on their terms. And the payoff is well worth it; by truly engaging the customer, a company can permanently impact the customer experience and ultimately, the ...

SAN FRANCISCO--(BUSINESS WIRE)--Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced that TMC, a global, integrated media company, has named Dialpad Contact ...

MAULDIN, S.C. (WSPA) – Due to the COVID-19 pandemic, the Samsung call center in Mauldin had to go remote years ago, but today, the city is welcoming the company back to the area. It’s on Brookfield ...

Opinions expressed by Entrepreneur contributors are their own. Given their experiences with them, customers may believe (or at least hope) that call centers are a thing of the past. When asked to ...