Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

Enterprise Times met with Louise Phillips, VP Customer Centres and Darren Kelly, Senior Manager of Customer Care from Virgin Atlantic at Genesys Xperience ...

Benevolent by nature, Kartik Jobanputra is a serial entrepreneur and a pro skydiver. He lives life king-size. Founder & MD of smartt-ai.com. Customer service is evolving quickly thanks to the power of ...

Service is a mission-critical activity that deserves your attention today and every day. Key findings and surprises from Bizrate Insights’ January 2024 survey of 900 online shoppers provide a ...

Figuring out how to get support as a customer can be challenging. But with Chime — a fintech company that offers banking services purely online — contacting customer service is straightforward.