Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

These findings come alongside nearly one in three small businesses (32%) saying they are doubling down on customer experience (CX) to strengthen loyalty and resilience in the face of economic ...

Alan Ranger is the VP of Marketing at NiCE Cognigy, a global leader in AI-first customer service automation. Agentic AI is ...

More public companies are talking about Customer Success, and high performers talk about it more, according to a new analysis ...

AI is revolutionizing customer service in 2025, offering speed, personalization and efficiency. But to avoid frustrating users, businesses must ensure the following things. AI has become essential in ...

Ditch traditional strategies and focus on game-changing practices like reverse-engineering customer experience, hyper-personalization, analyzing interactions to gauge emotional engagement and more.

If there’s one certainty in these volatile times, it is that the threat of large-scale, disruptive cyber-attacks is here to stay. From US school districts to major brands like Marks & Spencer (M&S), ...

Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

AI agents are revolutionizing the service industry by boosting efficiency, cutting costs, and improving customer satisfaction.

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

The best way to contact eBay customer service is through their online help center, but you can call their fraud assistance hotline at 1-866-961-9253.