By combining deep AI expertise with a differentiated perspective on the future of post-Sales, Totango began developing the second wave of post-Sales – one focused on aligning teams around driving ...

According to the Forrester report, “Gainsight suits complex enterprises that are seeking an end-to-end solution that aligns CS with other go-to-market functions to improve retention and drive growth.” ...

That's why customer lifetime value (CLV) has become a strategic priority for high-performing businesses. And with AI-driven ...

ChurnZero, the platform and partner for customer growth, has announced a suite of autonomous AI Agents that empower customer ...

Ahead of Dreamforce, where Certinia will demonstrate its Customer Success Solution built on the Salesforce platform and used by Salesforce itself, it has ...

Companies underutilize Customer Success. "The Customer Success Talent Playbook" notes its growth from a support function to a ...

More public companies are talking about Customer Success, and high performers talk about it more, according to a new analysis ...

A company’s internal culture is more than just a set of shared beliefs—it’s the force that shapes how employees think, act, ...

A year ago, Certinia made its Customer Success Cloud generally available. It began life with some significant customers already leveraging the Customer ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer success teams across software companies monitor key metrics religiously—reviewing ...

Reverse-engineer success. Reverse-engineering customer success by analyzing what already works allows for clearer, more impactful goals and strategies. Focus on metrics. Shift focus to actionable, ...