At a recent roundtable of Customer Relationship Management (CRM) specialists, a journalist tabled this question: "If I'm a company that is very traditionally Asian, with a strict hierarchical ...

Rocket CRM has announced a major expansion of its platform with the introduction of Rocket CRM Marketing Automation, a set of ...

[Editor’s note: Learn about the basics of CRM and analytics straight from the experts. Below is a press release from IMMAP.] MANILA, Philippines – The second installment of IMMAP x CDM’s Web ...

Excellence is its own reward. Well, maybe so, but we plan on adding a little something extra anyway. The last 12 months have been hard on everyone in the CRM industry-the software vendors, the service ...

Recognizing excellence in the CRM industry is as much an honor for us as it is (we hope) for the recipients. With the seventh annual CRM magazine Market Awards, we take note of the industry’s ...

Countering the idea that Metro is purely for leisure, Microsoft has released some Metro-styled design concepts for Windows 8 versions of its Dynamics ERP and CRM software suites. Countering the idea ...