RBI launches Integrated Ombudsman Scheme 2026, effective July 1, 2026, simplifying complaint resolution for customers, ...

The RBI has mandated automatic escalation of unresolved or rejected complaints to internal ombudsmen, directing banks and ...

Complaints filed online will be registered on the RBI's Complaint Management System portal, while those received through ...

The issue concerns how NBFCs must now handle customer complaints under the 2026 Directions. The key takeaway is that rejected complaints require independent, apex-level review with strong Board ...

RBI's revised Integrated Ombudsman Scheme enhances complaint resolution for banks and NBFCs, effective July 1, 2026.

The Reserve Bank of India (RBI) has introduced the Integrated Ombudsman Scheme 2026, set to be operational from July 1, to expedite and simplify customer complaint resolution.

New Delhi: The Reserve Bank of India (RBI) to improve customer service and strengthen consumer protection in the financial sector announced a two-month nationwide grievance redressal campaign starting ...

The new framework mandates an Internal Ombudsman to review all partially resolved or rejected complaints. Banks must issue reasoned decisions within strict timelines and guide customers to external ...

The revised Reserve Bank - Integrated Ombudsman Scheme, 2026, unveiled by the central bank, aims to enhance complaint resolution efficiency for bank customers. Set to commence on July 1, 2026, it ...

The Reserve Bank of India has issued guidelines for appointing internal ombudsmen in banks and financial entities to enhance ...

The single judge, in its November 27, 2025 judgement, had passed several directions to strengthen the system to deal with customer complaints by the RBI Ombudsman.