TROY, Mich.: 10 Aug. 2023 — When it comes to the retail experience, customer satisfaction is lowest when purchasing a new phone compared with all other retail interactions, according to the J.D. Power ...
TROY, Mich.: 13 Feb. 2025 — Overall satisfaction with wireless retail experience has decreased 8 points (on a 1,000-point scale) from the previous volume to 827, largely driven by a decrease in ...
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