The American Customer Satisfaction Index produces four levels of indexes or scores—a national customer satisfaction score, 10 economic sector scores, over 40 industry scores, ...

U.S. overall customer satisfaction drops slightly in the fourth quarter of 2024, down 0.8% to 77.3 on a scale of 0 to 100, according to the American Customer Satisfaction Index (ACSI ®). 1. In ...

This brand saw the sharpest decline among all the fast-food chains featured in a recent customer satisfaction index.

Subaru, Toyota, Mercedes-Benz, and Tesla are in a tight race for auto mobile supremacy in the new 2024 American Customer Satisfaction Index (ACSI) Automobile Study. A ll four automakers score 83 ...

Wi-Fi is quickly becoming a must-have for travelers on airplanes, but new data shows many airlines are still falling short of ...

In last year’s American Customer Satisfaction Index, Apple and Samsung were neck-and-neck at 80%. In this year’s results, released today, Samsung has retained last year’s score while Apple ...

When it comes to customer satisfaction, airlines and travel websites seem to be moving in the right direction in pleasing patrons. Hotels? Not so much, according to an annual survey. The American ...

ANN ARBOR -- Facebook, already the lowest-scoring e-business company, suffered the largest decline in customer satisfaction according to the American Customer Satisfaction Index E-Business Report ...

Concerning customer satisfaction, Cadillac ranked quite well in the 2024 American Customer Satisfaction Index (ACSI) study. With a score of 82 out of a possible 100 points in the luxury nameplate ...

U.S. overall customer satisfaction drops slightly in the fourth quarter of 2024, down 0.8% to 77.3 on a scale of 0 to 100, according to the American Customer Satisfaction Index (ACSI ®). 1. In ...

Subaru, Toyota, Mercedes-Benz, and Tesla are in a tight race for auto mobile supremacy in the new 2024 American Customer Satisfaction Index (ACSI) Automobile Study. A ll four automakers score 83 ...