Now, it appears that the company is hoping to win back trust from customers with a new offer. AT&T revealed that starting Jan ...

As AT&T's five-days-a-week office return begins, employees say getting an open desk can require arriving early.

The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...

After a series of issues last year, AT&T is starting 2025 with a promise that it will be better going forward.

Snow and sleet began falling in the Dallas-area on Thursday and is expected to last into Friday, the same day Texas is ...

AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with ...

While many customer service reps are dedicated employees who would never attempt fraud, there are bad actors, and accidents ...

Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is ...

U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to ...

AT&T promises to email or text customers when there’s an outage and credit them for a full day’s worth of service if the ...

Starting Thursday, individual AT&T customers and small businesses that experience a fiber outage of more than 20 minutes or a ...

Called the AT&T Guarantee, the new initiative promises that users won't be billed for days when the company's network goes ...