Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, and embedded in call center QA, it scales human connection that lifts ...

Investing in agent well-being, engagement, and coaching (backed by call center QA) directly translates into higher CSAT/NPS, ...

On 23 January 2020, reports became reality as the first COVID-19 case was detected in Australia. It was a grim foreshadowing ...

Venice best actress winner Xin Zhilei discusses her performance in 'The Sun Rises on Us All' ahead of the film's Asia ...

Crinetics’ PALSONIFY wins FDA approval as a new oral treatment for acromegaly, offering rapid, effective symptom control.

Discover key insights from Hain Celestial's Q4 2025 earnings call, turnaround strategy, cost reductions, and innovation plans.

Why are today’s kids so anxious? 🧠 Jonathan Haidt’s The Anxious Generation dives into modern childhood, technology, and the ...

One of the most controversial – or thrilling, depending on how you look at it – aspects of FX and Hulu’s Alien: Earth is that, for the first time on film, at least… The Xenomorphs are talking.

Two advocacy groups used housing installations to call attention to the city's parking policies over the weekend.

As long-form podcasts and other types of alternative media bring Holocaust denial and anti-Zionist revisionism to fresh audiences, a newcomer to the field aims to correct the record ...

A few weeks before my daughter’s fourth birthday, I stumbled across an AI party planner called CelebrateAlly. “Looking to ...

A software engineer launched this app at a moment when the San Francisco Municipal Transportation Agency is ramping up ...