Allbirds and Zappos' Comfort Zone activation during the recent New York City Marathon exchanged 500 shoes in 5 hours.

It happens to the best of us: a step onto a slippery floor or one invisible patch of ice and down you go. After working for ...

Irma Thomas’ words may stem from the world of music, but they capture a universal truth in business: true success comes from ...

It’s a trend shoppers and experts alike are seeing when making certain online returns: online retailers giving you a refund ...

Zappos.com, the footwear-first e-tailer known for exceptional customer service, today re-opened its original and only outlet ...

“At Zappos, we’re consistently delivering ‘WOW’ online, and through our brick-and-mortar stores in Louisville, we’re allowed ...

Zappos.com, the footwear-first e-tailer known for exceptional customer service, today re-opened its original and only outlet ...

Great customer service isn’t just an option anymore–it’s something customers demand nowadays. A whopping 80% of consumers consider customer ...

Like The Row’s classic zippered booties — which stars like Taylor Swift, Zoë Kravitz, Dakota Johnson and Sofia Richie wear on repeat — Steve Madden’s are made from durable leather and perched on ...

Commissions do not affect our editors' opinions or evaluations. A customer data platform (CDP) collects data from online and off-line sources and standardizes it to create comprehensive customer ...

Amazon These Dream Pairs boots are lined with faux fur, the heel is relatively flat for less foot pain, and the boot shaft “doesn't slouch down,” according to one customer. They also have some ...