Wi-Fi is quickly becoming a must-have for travelers on airplanes, but new data shows many airlines are still falling short of ...

This brand saw the sharpest decline among all the fast-food chains featured in a recent customer satisfaction index.

Consumers are more selective about — and more critical of — their spending as prices climb. The cost of treating yourself to ...

Texas Roadhouse just beat out the competition in a new customer ranking of sit-down restaurants across the U.S.

The American Customer Satisfaction Index (ACSI) just released its annual Restaurant and Food Delivery Study, and the results ...

UNDATED (WKRC) - McDonald's has placed last in the annual American Customer Satisfaction Index (ACSI) once again. The ASCI, ...

Wheatland Electric Cooperative Inc. recently completed a member-wide customer satisfaction survey in which members scored WEC ...

Competitor-wise, Chick-fil-A outperforms competitors across regions, reinforcing its reputation for strong customer loyalty.

The American Customer Satisfaction Index Travel Study for 2025 was based on 16,771 completed surveys. Respondents were contacted at random via email from April 2024 through March 2025.

Chick-fil-A tops a consumer survey for best fast food restaurant chain for second straight year, while McDonald's ranks last.

Customer satisfaction among quick-service (aka fast-food) restaurants remained unchanged from last year, holding steady with an ACSI score of 79, according to the report. Some chains did better than ...

A new report from the American Customer Satisfaction Index (ASCI) offers insight into how brands stack up in terms of customer satisfaction. In general, customer satisfaction with quick-service ...