The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than 20 minutes or wireless outage of more than one hour. If a customer calling into its telephone support lines has to wait on hold for more than five minutes, they will receive a $5 Visa gift card.

AT&T has announced a new “AT&T Guarantee” program promising better communication around outages and compensation that includes bill credits for a day’s service when the outage meets certain thresholds,

The AT&T Guarantee program will issue credits to a customer's account if a significant outage occurs on their wireless or fiber service.

Under AT&T's latest initiative, AT&T Guarantee, fiber users who experience outages of 20 minutes or more, and wireless customers who face disruptions of 60 minutes or more of a covered outage, will automatically receive a bill credit equivalent to a full day of service.

Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is still having to pay for time you couldn’t connect to the service. AT&T customers will soon be spared from this thanks to the company’s new guarantee.

There are two categories of customers eligible for these credits, AT&T explains: Wireless customers who experience an outage of 60 minutes or more (so long as the outage is “caused by a single incident impacting 10 or more towers.