Cloud PBX (or cloud-based Private Branch Exchange) is a virtual PBX system rooted on the internet. It streamlines inbound and internal calls, routing them to the right department or user extension, ...

As humans, we use a variety of skills to determine how someone is feeling. We listen to what they’re saying, watch their expression and body language, listen to changes in the tone of their voice, and ...

We are proud to share that RingCentral has been recognized as a leader of the Gartner® Magic Quadrant™ forUCaaS for the 10th consecutive year. It’s a great honor that reflects the company’s ...

Business communications have come a long way. From basic landlines to advanced digital tools, the ways businesses connect with customers and teams have evolved dramatically. Traditional phone systems ...

Customer support can make or break a business. With the rise of digital communication, customers expect quick and convenient ways to get help. SMS messaging has emerged as a powerful tool for ...

All kinds of companies, large and small, have recently been discovering for themselves the benefits of using AI tools for business purposes. If you’re thinking about joining them, you’re in the right ...

With more and more businesses making the move to internet telephony, you don’t want to get left behind. Especially as telecom providers worldwide are gradually switching from physical copper-based ...

AI legal tools are changing the way lawyers conduct research, draft documents, and complete casework. The new generation of AI-powered tools for legal departments provides efficient solutions with ...

Kansas City, Missouri, 2008. A team of the SWAT squad from the Kansas City Police Department (KCPD) was serving a high-risk search warrant searching for 2 homicide suspects. As they smashed into the ...

Have you used a POTS line? Do you know what one is? The chances are, you probably have used one without being aware of it. They’ve been connecting people, groups, and whole societies for years, so ...

Financial institutions face a critical juncture in their communication infrastructure. Many mission-critical systems in banking still rely on Plain Old Telephone Service (POTS) lines, including fax ...

AI is all the rage. But what are some examples of how you can use AI for customer service to transform your business? Consumers are becoming more familiar with—and dependent on—apps and artificial ...