the-future-of-commerce2d
The future of CRM: The next evolution in customer relationship management
CRMs in use today have the same frameworks and tech from the last 20-30 years. The future of CRM requires companies to ...
the-future-of-commerce12d
What is IWMS: Definition, stats, and sustainable building benefits
IWMS stands for integrated workplace management system. These software solutions provide a centralized platform to manage ...
the-future-of-commerce6d
5 signs your C-suite doesn’t understand customer loyalty
Loyalty programs can be powerful drivers of revenue and better customer relationships, but only if the C-suite understands ...
the-future-of-commerce5d
AI agents are coming. Is digital commerce ready?
If you follow industry news, you’ve probably heard the buzz about AI agents, which promise to bring autonomous AI commerce ...
the-future-of-commerce10d
Using AI in customer service to improve every stage of the support journey
Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...
the-future-of-commerce13d
Clippy, I’ve got a feeling we’re not in Kansas anymore: AI copilots for your sales team
The world of sales technology is buzzing with talk of AI copilots. These intelligent assistants promise to revolutionize how ...
the-future-of-commerce4d
High-tech trends 2025: Growth anticipated, transformation required
The post-pandemic years haven’t been especially kind to the high-tech industry. Economic uncertainty and global upheaval slowed demand and tech spending, leading companies to cut back on staffing and ...
the-future-of-commerce9d
Customer experience trends 2025: 7 ways brands can take their CX to the top
Despite the vast amount of change in the ways we buy and sell, what customers want when they purchase from remains the same: a great customer experience (this applies to both B2B and B2C). If your ...