AI agents aren’t meant to take human jobs—instead they free humans from their most tedious tasks and allow them to focus on ...

Human employees and AI agents that are seen as employees need to be managed differently than the workforce is today, Carolyn ...

Without a strong knowledge management ability, customer experience leaders will be unable to realize the potential of AI.

In this article, we are going to take a look at where Salesforce, Inc. (NYSE ... first things he has done is revoke a 2023 executive order signed by Joe Biden seeking to reduce the risks that ...

Make room for yet another partnership on AI. Current AI, a "public interest" initiative focused on fostering and steering ...

Workday, a maker of HR software, is laying off roughly 1,750 employees as part of a restructuring plan and push into ...

OpenAI's lawyer, William Savitt, emphasized that the proposed takeover bid "is not in the best interests of OAI's mission.

Stop fretting — AI will just be a cheerful pal that will prepare you for job interviews, tell you fun factoids, take your ...

If you want to keep customers on your site and drive purchases, one marketing strategy could be your game-changer.

Musk, who has since launched a rival AI firm, has fired off angry posts about Altman on his social media platform, filed two ...

Sometimes opportunities don't become clear until you take a step back and look at the details behind a bigger-picture movement.

Over the festive period, retail sales surged to $1.2 trillion globally and $282 billion in the US. It meant customer service ...