After criticism on social media, Airbnb ended up giving Mostarac a full refund, and told NewsNation in a statement that its “major disruptive event policy is currently in effect for impacted areas of southern California.” That means guests with an eligible booking can cancel for a refund.

Airbnb faces criticism for refusing to cancel a woman’s L.A. reservation during a wildfire that displaced tens of thousands of residents.

As tens of thousands seek shelter from the wildfires ravaging Los Angeles, the short-term rental site Airbnb has made free rooms available to evacuees and major hotels are extending discounted rates to displaced residents.