The new ChatGPT ad rollout could spell good news for retailers in niche categories who can target users with very specific ...

Many retailers assume that complying with the latest privacy laws or using trusted platforms is enough to stay protected, and that privacy lawsuits are mainly a risk for large national brands.

The gap between when cash leaves and when it returns is why 60 percent of small businesses report that cash flow management ...

Here are five trends I believe will define small business marketing success in 2026, grounded in fresh data and shaped by the ...

This past year’s holiday shopping season revealed how much automated activity shapes the customer journey. Retailers are ...

While at the 2026 NRF Big Show, Editor-in-Chief Joe Keenan discussed agentic checkout with Shirley Gao of Pacsun and Sharon ...

We’re entering a new era when the winners in retail marketing won’t be the brands with the most software, the most dashboards ...

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AI simulations focus not only on procedural knowledge but also on emotional intelligence and decision-making. Agents learn to ...

Businesses that lean into watch parties, pop-ups, and other forms of communal gathering are not merely chasing the latest ...

Great customer experience (CX) feels like one continuous conversation. This is the shift defining 2026 — real-time, ...