Cloud PBX (or cloud-based Private Branch Exchange) is a virtual PBX system rooted on the internet. It streamlines inbound and internal calls, routing them to the right department or user extension, ...

All kinds of companies, large and small, have recently been discovering for themselves the benefits of using AI tools for business purposes. If you’re thinking about joining them, you’re in the right ...

As humans, we use a variety of skills to determine how someone is feeling. We listen to what they’re saying, watch their expression and body language, listen to changes in the tone of their voice, and ...

With more and more businesses making the move to internet telephony, you don’t want to get left behind. Especially as telecom providers worldwide are gradually switching from physical copper-based ...

Business communications have come a long way. From basic landlines to advanced digital tools, the ways businesses connect with customers and teams have evolved dramatically. Traditional phone systems ...

AI legal tools are changing the way lawyers conduct research, draft documents, and complete casework. The new generation of AI-powered tools for legal departments provides efficient solutions with ...

Have you used a POTS line? Do you know what one is? The chances are, you probably have used one without being aware of it. They’ve been connecting people, groups, and whole societies for years, so ...

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered trusted business communications for companies of all sizes, today announced that it has enhanced its ...

Financial institutions face a critical juncture in their communication infrastructure. Many mission-critical systems in banking still rely on Plain Old Telephone Service (POTS) lines, including fax ...

This is article #7 of 7 in the series on optimizing insurance innovation and productivity through AI and cloud communications. The insurance industry faces a mix of challenges: economic uncertainty, ...

Customer support can make or break a business. With the rise of digital communication, customers expect quick and convenient ways to get help. SMS messaging has emerged as a powerful tool for ...

Law firms have long relied on traditional communication methods like fax machines and Plain Old Telephone Service (POTS) lines to handle sensitive client information. However, as technology advances ...